Terms of Service

Last updated: April 20, 2026

These Terms of Service ("Terms") govern your access to and use of the Shadow OS mobile application ("App") and any related content, features, and services provided by Phoenix & Aura LLC ("Company," "we," "us," or "our"), collectively referred to as the "Services." Shadow OS is a product of Phoenix & Aura LLC.

By downloading, installing, or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

These Terms include a binding arbitration agreement and class action waiver (see Section 16). Please read them carefully.

1. Description of Service

Shadow OS is a daily decision-reflection application inspired by the Book of Changes (also known as the I Ching), an ancient Chinese text. The App provides daily signals and question-based readings across five life areas (Career, Love, Energy, Conflict, Timing), consisting of symbolic guidance (such as Move, Wait, Step Back, or Reframe), a contextual reading, and a shadow warning, together with optional user records (responses, check-ins, notes, and look-backs) and weekly and monthly pattern readings.

2. Entertainment and Informational Purposes Disclaimer

3. Mental Health Disclaimer

Shadow OS is not a mental health tool, therapy app, or crisis service. If you are experiencing a mental health crisis, suicidal thoughts, or thoughts of harming yourself or others, please immediately contact:

• 988 Suicide & Crisis Lifeline: Call or text 988 (United States)
• Crisis Text Line: Text HOME to 741741
• Emergency services: Call 911 or your local emergency number

Shadow OS is not designed to detect, diagnose, or treat any mental health condition. The shadow warnings are derived from the structural relationships among the 64 symbolic signals of the Book of Changes and are not psychological assessments of the user.

4. Eligibility

The Services are intended for users 13 years of age or older. Users under 13 may not use the Services. Users between 13 and the age of majority in their jurisdiction must have the consent of a parent or legal guardian. By using the App, you represent that you meet these requirements.

5. Account Registration

You may use the App without an account for your first reading. To save readings and access your history, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us immediately of any unauthorized use of your account.

6. Free and Premium Services

Shadow OS offers both free and premium tiers:

• Free tier: The daily signal, one question reading per day, your decision record and history, and basic features.
• Premium tier: Additional question readings per day, full weekly and monthly pattern readings, pattern analytics, full archives, and all current and future premium features.

We reserve the right to change, modify, or discontinue features, pricing, or offerings at any time to the extent permitted by law. Free features will not be moved behind a paywall without notice.

7. Subscriptions, Payments, and Auto-Renewal

Premium access is available through the following options:

• Monthly subscription: Billed at the current listed price per month.
• Annual subscription: Billed at the current listed price per year.
• Lifetime access: One-time purchase granting permanent premium access, available to the first 1,000 purchasers only.

Auto-Renewal: Monthly and annual subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. Your Apple ID or Google Play account will be charged for renewal within 24 hours prior to the end of the current period at the same price.

Managing Subscriptions: You can manage and cancel your subscriptions at any time through your device's account settings:

• iOS: Settings → [your name] → Subscriptions
• Android: Google Play → Payments & subscriptions → Subscriptions

8. Refunds

All purchases are processed through the Apple App Store or Google Play Store. Phoenix & Aura LLC does not directly process or store your payment information. Refund requests must be directed to Apple or Google in accordance with their respective refund policies. Lifetime purchases are non-refundable except as required by applicable law.

9. AI-Assisted Pattern Summaries

Premium subscribers receive weekly and monthly pattern summaries that are written with the assistance of a third-party large language model provided by Anthropic PBC (Claude). When a summary is generated for your account, Shadow OS sends a small set of aggregate signals about your recent activity to Anthropic's API and receives generated prose in return. The generated prose is stored on your account and shown to you inside the App.

The data we send is limited to the following:

• counts of readings you have completed in the period
• your current archetype label and dominant guidance direction
• an emotional-temperature label derived from your emotion tags
• the number of readings used to generate the summary

We do not send:

• the text of questions you ask during a reading
• the contents of any journal notes
• your name, email, or any identifier that could be used to contact you
• any data that could identify you to Anthropic

Anthropic processes this data solely to return the generated prose to Shadow OS. Under Anthropic's Commercial Terms, inputs submitted through the Claude API are not used to train Anthropic's models.

By creating an account or continuing to use Shadow OS after the effective date of these Terms, you consent to this processing as part of the premium feature set. If you prefer that none of your data be sent to Anthropic, you may delete your account at any time from Settings — this permanently removes every record that could be used as an input to future summary generation.

10. User Content

You may enter intention text when casting a reading ("User Content"). You retain all ownership rights to your User Content. By entering User Content, you grant Phoenix & Aura LLC a limited license to store and display it back to you within the App as part of the Services.

You are solely responsible for your User Content and represent that it does not violate any law or third-party rights. We may remove User Content that violates these Terms.

11. Intellectual Property

All content and materials provided through the Services — including but not limited to the App's design, text, graphics, software, shadow warnings, stance text, pattern analytics, the 65-N methodology, and all other proprietary content — are owned by Phoenix & Aura LLC or its licensors and protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, or extract source code from our content or the App without our express written permission.

You may share individual reading results via the App's built-in sharing feature for personal, non-commercial use only.

12. Prohibited Uses

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Use the Services as a substitute for professional medical, psychological, psychiatric, or therapeutic treatment.
• Harass, threaten, defame, abuse, or discriminate against others.
• Attempt to reverse engineer, decompile, or extract source code from the App.
• Scrape, harvest, or systematically download content from the App.
• Introduce malware or interfere with the Services' operation.
• Impersonate another person or misrepresent your identity.
• Attempt unauthorized access to our systems or data.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT PROVIDED THROUGH THE SERVICES, INCLUDING BUT NOT LIMITED TO READINGS, DIRECTIVES, SHADOW WARNINGS, AND PATTERN ANALYTICS.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PHOENIX & AURA LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• PERSONAL INJURY OR EMOTIONAL DISTRESS;
• ANY DECISIONS MADE OR ACTIONS TAKEN (OR NOT TAKEN) BASED ON CONTENT PROVIDED BY THE SERVICES;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY;
• ANY CONTENT OBTAINED FROM THE SERVICES;
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL THE TOTAL LIABILITY OF PHOENIX & AURA LLC TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Phoenix & Aura LLC and its officers, directors, members, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of or inability to use the Services; (b) your violation of these Terms; (c) your violation of any rights of another party; (d) any decisions made or actions taken based on content provided by the Services; or (e) your User Content.

16. Dispute Resolution; Binding Arbitration; Class Action Waiver

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that either party may bring claims in small-claims court if they qualify.

The arbitration shall be conducted in English, in the State of Texas, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to support@shadowos.io within 30 days of first using the Services. If you opt out, disputes will be resolved in the courts of the State of Texas.

17. Time Limit to Bring Claims

Any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, unless prohibited by applicable law. Any claim not filed within this period is permanently barred.

18. Account Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms, if necessary to protect users or the Services, or for any other reason at our sole discretion. You may delete your account at any time through the App's settings. Upon deletion, your personal data will be permanently removed in accordance with our Privacy Policy.

Provisions that by their nature should survive termination — including but not limited to Sections 2, 3, 11, 13, 14, 15, 16, 17, and 21 — shall survive any termination of these Terms.

19. Third-Party Services

The Services may include links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your interactions with third parties are at your own risk.

20. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted unless otherwise stated. We will notify you of material changes by posting the updated Terms in the App or by other reasonable means. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

22. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Phoenix & Aura LLC regarding the Services and supersede all prior agreements and understandings.

23. Contact

If you have questions about these Terms, contact us at:

Phoenix & Aura LLC
Operating as Shadow OS
Email: support@shadowos.io