Last updated: March 9, 2026
These Terms of Service ("Terms") govern your access to and use of the Shadow OS mobile application ("App") and any related content, features, and services provided by Phoenix & Aura LLC ("Company," "we," "us," or "our"), collectively referred to as the "Services." Shadow OS is a product of Phoenix & Aura LLC.
By downloading, installing, or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.
These Terms include a binding arbitration agreement and class action waiver (see Section 15). Please read them carefully.
Shadow OS is a daily decision-support application based on the I Ching, an ancient Chinese text. The App provides daily readings across five life dimensions (Career, Love, Energy, Conflict, Timing) consisting of a directive (Push, Hold, or Retreat), a contextual stance, and a shadow warning.
All content provided through the Services — including readings, directives, shadow warnings, stance text, and pattern analytics — is offered for entertainment, self-reflection, and general informational purposes only.
Shadow OS does not provide and is not a substitute for professional medical, psychological, psychiatric, therapeutic, financial, legal, or any other professional advice, diagnosis, or treatment.
We make no guarantees, representations, or warranties regarding the accuracy, reliability, completeness, or suitability of any reading, directive, or content for any purpose. You acknowledge that the I Ching-based readings are an ancient divination method and that results should not be relied upon as the sole basis for any decision.
You are solely responsible for your own decisions and actions. Any decisions you make or actions you take based on content provided by the App are made at your own risk.
Shadow OS is not a mental health tool, therapy app, or crisis service. If you are experiencing a mental health crisis, suicidal thoughts, or thoughts of harming yourself or others, please immediately contact:
Shadow OS is not designed to detect, diagnose, or treat any mental health condition. The shadow warnings are derived from the structural relationships between I Ching hexagrams and are not psychological assessments of the user.
The Services are intended for users 13 years of age or older. Users under 13 may not use the Services. Users between 13 and the age of majority in their jurisdiction must have the consent of a parent or legal guardian. By using the App, you represent that you meet these requirements.
You may use the App without an account for your first reading. To save readings and access your history, you must create an account with a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us immediately of any unauthorized use of your account.
Shadow OS offers both free and premium tiers:
We reserve the right to change, modify, or discontinue features, pricing, or offerings at any time to the extent permitted by law. Free features will not be moved behind a paywall without notice.
Premium access is available through the following options:
Auto-Renewal: Monthly and annual subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. Your Apple ID or Google Play account will be charged for renewal within 24 hours prior to the end of the current period at the same price.
Managing Subscriptions: You can manage and cancel your subscriptions at any time through your device's account settings:
All purchases are processed through the Apple App Store or Google Play Store. Phoenix & Aura LLC does not directly process or store your payment information. Refund requests must be directed to Apple or Google in accordance with their respective refund policies. Lifetime purchases are non-refundable except as required by applicable law.
You may enter intention text when casting a reading ("User Content"). You retain all ownership rights to your User Content. By entering User Content, you grant Phoenix & Aura LLC a limited license to store and display it back to you within the App as part of the Services.
You are solely responsible for your User Content and represent that it does not violate any law or third-party rights. We may remove User Content that violates these Terms.
All content and materials provided through the Services — including but not limited to the App's design, text, graphics, software, shadow warnings, stance text, pattern analytics, the 65-N methodology, and all other proprietary content — are owned by Phoenix & Aura LLC or its licensors and protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, or extract source code from our content or the App without our express written permission.
You may share individual reading results via the App's built-in sharing feature for personal, non-commercial use only.
You agree not to:
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT PROVIDED THROUGH THE SERVICES, INCLUDING BUT NOT LIMITED TO READINGS, DIRECTIVES, SHADOW WARNINGS, AND PATTERN ANALYTICS.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PHOENIX & AURA LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL THE TOTAL LIABILITY OF PHOENIX & AURA LLC TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Phoenix & Aura LLC and its officers, directors, members, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of or inability to use the Services; (b) your violation of these Terms; (c) your violation of any rights of another party; (d) any decisions made or actions taken based on content provided by the Services; or (e) your User Content.
Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that either party may bring claims in small-claims court if they qualify.
The arbitration shall be conducted in English, in the State of Texas, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Opt-Out: You may opt out of this arbitration agreement by sending written notice to support@shadowos.io within 30 days of first using the Services. If you opt out, disputes will be resolved in the courts of the State of Texas.
Any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, unless prohibited by applicable law. Any claim not filed within this period is permanently barred.
We may suspend or terminate your access to the Services at any time if you violate these Terms, if necessary to protect users or the Services, or for any other reason at our sole discretion. You may delete your account at any time through the App's settings. Upon deletion, your personal data will be permanently removed in accordance with our Privacy Policy.
Provisions that by their nature should survive termination — including but not limited to Sections 2, 3, 10, 12, 13, 14, 15, 16, and 20 — shall survive any termination of these Terms.
The Services may include links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your interactions with third parties are at your own risk.
We may update these Terms from time to time. Changes become effective when posted unless otherwise stated. We will notify you of material changes by posting the updated Terms in the App or by other reasonable means. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Phoenix & Aura LLC regarding the Services and supersede all prior agreements and understandings.
If you have questions about these Terms, contact us at:
Phoenix & Aura LLC
Operating as Shadow OS
Email: support@shadowos.io